- Largest modeled saving
- 65.8%
- Highest coverage premium
- 80.2%
- Largest driver
- 103.8 pts
- Published price coverage
- 790 / 5,932
Held spare · Campus, Americas
Four-hour response · Data center, EMEA
Coverage choice · percentage points
Estate devices priced from NASPO
The comparison
Coverage cost by site and region
The annual cost changes with coverage, estate segment, and region. Each amount is modeled USD per device-year; shaded marks run from lower to higher cost. Comparisons with the OEM baseline appear with each amount.
| Site tier | Region | Standard OEM next-business-day supportUSD / device-year | Third-party extensionUSD / device-year | Customer-held spareUSD / device-year | Round-the-clock four-hour responseUSD / device-year |
|---|---|---|---|---|---|
| Branch | Americas | $425Baseline | $27734.8% below baseline | Insufficient data: the customer-held spare model could not be completed for this segment. | $68360.7% above baseline |
| EMEA | $523Baseline | $35132.9% below baseline | Insufficient data: the customer-held spare model could not be completed for this segment. | $79552.0% above baseline | |
| Asia Pacific | $541Baseline | $37331.0% below baseline | Insufficient data: the customer-held spare model could not be completed for this segment. | $81450.5% above baseline | |
| Campus | Americas | $580Baseline | $31645.5% below baseline | $19865.8% below baseline | $91557.6% above baseline |
| EMEA | $572Baseline | $31245.4% below baseline | $20564.1% below baseline | $90458.0% above baseline | |
| Asia Pacific | Not modeled: no devices in this segment | Not modeled: no devices in this segment | Not modeled: no devices in this segment | Not modeled: no devices in this segment | |
| Data center | Americas | $459Baseline | $27540.1% below baseline | $37318.6% below baseline | $82579.9% above baseline |
| EMEA | $458Baseline | $27539.9% below baseline | Insufficient data: the customer-held spare model could not be completed for this segment. | $82680.2% above baseline | |
| Asia Pacific | $1,284Baseline | $91928.5% below baseline | Insufficient data: the customer-held spare model could not be completed for this segment. | $1,69031.6% above baseline | |
| Headquarters | Americas | $799Baseline | $60024.9% below baseline | Insufficient data: the customer-held spare model could not be completed for this segment. | $1,13642.3% above baseline |
| EMEA | $757Baseline | $57424.2% below baseline | Insufficient data: the customer-held spare model could not be completed for this segment. | $1,07942.6% above baseline | |
| Asia Pacific | $810Baseline | $61823.6% below baseline | Insufficient data: the customer-held spare model could not be completed for this segment. | $1,14841.8% above baseline |
Branch
Americas
- OEM NBD
- $425Baseline
- Third-party extension
- $27734.8% below baseline
- Held spare
- Insufficient data: the customer-held spare model could not be completed for this segment.
- Four-hour response
- $68360.7% above baseline
EMEA
- OEM NBD
- $523Baseline
- Third-party extension
- $35132.9% below baseline
- Held spare
- Insufficient data: the customer-held spare model could not be completed for this segment.
- Four-hour response
- $79552.0% above baseline
Asia Pacific
- OEM NBD
- $541Baseline
- Third-party extension
- $37331.0% below baseline
- Held spare
- Insufficient data: the customer-held spare model could not be completed for this segment.
- Four-hour response
- $81450.5% above baseline
Campus
Americas
- OEM NBD
- $580Baseline
- Third-party extension
- $31645.5% below baseline
- Held spare
- $19865.8% below baseline
- Four-hour response
- $91557.6% above baseline
EMEA
- OEM NBD
- $572Baseline
- Third-party extension
- $31245.4% below baseline
- Held spare
- $20564.1% below baseline
- Four-hour response
- $90458.0% above baseline
Asia Pacific
- OEM NBD
- Not modeled: no devices in this segment
- Third-party extension
- Not modeled: no devices in this segment
- Held spare
- Not modeled: no devices in this segment
- Four-hour response
- Not modeled: no devices in this segment
Data center
Americas
- OEM NBD
- $459Baseline
- Third-party extension
- $27540.1% below baseline
- Held spare
- $37318.6% below baseline
- Four-hour response
- $82579.9% above baseline
EMEA
- OEM NBD
- $458Baseline
- Third-party extension
- $27539.9% below baseline
- Held spare
- Insufficient data: the customer-held spare model could not be completed for this segment.
- Four-hour response
- $82680.2% above baseline
Asia Pacific
- OEM NBD
- $1,284Baseline
- Third-party extension
- $91928.5% below baseline
- Held spare
- Insufficient data: the customer-held spare model could not be completed for this segment.
- Four-hour response
- $1,69031.6% above baseline
Headquarters
Americas
- OEM NBD
- $799Baseline
- Third-party extension
- $60024.9% below baseline
- Held spare
- Insufficient data: the customer-held spare model could not be completed for this segment.
- Four-hour response
- $1,13642.3% above baseline
EMEA
- OEM NBD
- $757Baseline
- Third-party extension
- $57424.2% below baseline
- Held spare
- Insufficient data: the customer-held spare model could not be completed for this segment.
- Four-hour response
- $1,07942.6% above baseline
Asia Pacific
- OEM NBD
- $810Baseline
- Third-party extension
- $61823.6% below baseline
- Held spare
- Insufficient data: the customer-held spare model could not be completed for this segment.
- Four-hour response
- $1,14841.8% above baseline
Chart note: Standard OEM next-business-day support is the baseline within each tier and region. Matched Cisco SmartNet support uses NASPO ValuePoint Cisco contract ceiling prices, effective 2026-10-01. Unmatched Cisco and other vendor support prices, eligible spare hardware prices, and the spare policy remain synthetic. Amounts are modeled costs, not observed spend. Campus, Asia Pacific: no devices in this segment. Other unavailable held-spare comparisons: the customer-held spare model could not be completed for the segment.
The driver
Coverage choice sets the range
Changing the coverage choice has a modeled effect of 103.8 percentage points on the savings comparison, compared with 20.3 percentage points for site tier and 3.8 percentage points for region. This is a scenario effect, not a forecast of contract savings.
Bars share a common zero and scale; exact values are above each bar.
What moves the number
Match response time to each site's outage consequences. Third-party service can lower modeled cost where its response terms fit; faster response carries a premium. Customer-held spares can cut cost where priced hardware is available and a team can store and replace it. Validate service eligibility and real contract exits before using these comparisons in a purchase decision.
What we could not measure
Campus in Asia Pacific has no devices, so no coverage option is modeled there. In the remaining unavailable held-spare positions, the customer-held spare model could not be completed for the segment.
The model assumes existing support can be exited at the start without early termination fees. In some segments, switching to standard OEM next-business-day support costs less than today's contracts; those support increments are negative, not extra savings to add here.
Separate scenario view
Incident assumptions change outage exposure, not support cost
For data centers in EMEA with four-hour response, the support cost stays at $826 per device-year across the incident settings. The synthetic outage exposure below changes with the assumed incident rate and is never added to support cost.
Chart note: synthetic incident rates and hourly loss assumptions determine exposure. Bars share a common zero and scale; exact USD values are above each bar.
Published support price coverage by vendor
Devices priced from NASPO compared with devices in the estate. A device without a NASPO price may still use a synthetic support price.
Cisco
- NASPO-priced / estate devices
- 790 / 4,029
Meraki
- NASPO-priced / estate devices
- 0 / 340
Palo Alto
- NASPO-priced / estate devices
- 0 / 12
HPE / Aruba
- NASPO-priced / estate devices
- 0 / 546
Arista
- NASPO-priced / estate devices
- 0 / 372
Fortinet
- NASPO-priced / estate devices
- 0 / 193
APC / Schneider
- NASPO-priced / estate devices
- 0 / 160
Opengear
- NASPO-priced / estate devices
- 0 / 80
Juniper
- NASPO-priced / estate devices
- 0 / 70
Dell
- NASPO-priced / estate devices
- 0 / 15
Brocade
- NASPO-priced / estate devices
- 0 / 6
F5
- NASPO-priced / estate devices
- 0 / 6
Checkpoint
- NASPO-priced / estate devices
- 0 / 4
Method and inputs
The analysis compares 36 support scenarios over 5 years. Each coverage option is compared with standard OEM next-business-day support in the same estate segment and region. Savings are against that modeled baseline, not Acme's observed spend. These business cases are considered separately, never added together.
Sourced
- Estate contracts and site tiers
Published
- Matched Cisco SmartNet support pricesNASPO ValuePoint Cisco contract ceiling prices, effective 2026-10-01. Annual term (owner ruling; consistent with catalog structure and reseller listings; not stated in the NASPO catalog).
Synthetic
- Unmatched Cisco and other vendor support prices, spare hardware prices, and customer-held spare policy
- Incident rates and outage exposure
NASPO ValuePoint Cisco contract ceiling prices, effective 2026-10-01. Annual term (owner ruling; consistent with catalog structure and reseller listings; not stated in the NASPO catalog).
Support prices remain synthetic for Cisco (models without a NASPO price match), Meraki, Palo Alto, HPE / Aruba, Arista, Fortinet, APC / Schneider, Opengear, Juniper, Dell, and Checkpoint. Devices without an available support price remain unpriced. Passive equipment (Corning and Panduit) is excluded: support pricing does not apply.
Prices and outage exposure are scenario estimates, not supplier quotes or observed Acme spending. Confirm prices, service levels, incident history, and contract terms before committing.