Terms & Conditions of Use

Last updated: 21 October 2026

1. Introduction

1.1 These terms and conditions (“Terms”) govern your use of the website at https://netos.io and its subdomains (the “Website”), operated by Netos Networks, Inc. and Netos Networks Ltd. (together, “Netos”, “we”, “us” or “our”).

1.2 By using the Website, you accept these Terms in full. If you disagree with these Terms or any part of them, you must not use the Website.

1.3 The Netos platform. Access to and use of the Netos platform and related services (the “Platform”) is governed by the separate agreement between Netos and the customer (the “Customer Agreement”), including any data processing agreement. If there is any conflict between these Terms and a Customer Agreement, the Customer Agreement prevails. These Terms do not grant Netos any rights in data that customers upload to or connect with the Platform.

1.4 Our Privacy Policy explains how we handle personal information collected through the Website and forms part of these Terms.

2. Intellectual property

2.2 Subject to the express provisions of these Terms, we and our licensors own and control all copyright and other intellectual property rights in the Website and the material on it, and all such rights are reserved.

2.3 “Netos”, the Netos logos and other marks on the Website are trademarks of Netos. Third-party names, logos and trademarks (including those of supported vendors and integrations) belong to their respective owners, and their use does not imply endorsement.

3. Permission to use the Website

3.1 You may:

(a) view pages from the Website in a web browser;

(b) download pages from the Website for caching in a web browser;

(c) print pages from the Website for your own personal or internal business use, provided printing is not systematic or excessive;

(d) stream audio and video files using the media players on the Website; and

(e) use the services offered on the Website by means of a web browser,

subject to the other provisions of these Terms.

3.2 Except as permitted by Section 3.1, Section 4 or other provisions of these Terms, you must not download material from the Website or save it to your computer.

3.3 You may use the Website only for your own personal and business purposes.

3.4 Except as expressly permitted by these Terms, you must not edit or otherwise modify any material on the Website.

3.5 Unless you own or control the relevant rights, you must not:

(a) republish material from the Website, including on another website;

(b) sell, rent or sub-license material from the Website;

(d) exploit material from the Website for a commercial purpose; or

(e) redistribute material from the Website, except as expressly permitted by these Terms.

3.6 We may suspend or restrict access to the Website, or to areas or functionality of it, for example during maintenance or updates. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction on the Website.

4. Downloadable content

4.1 We may make downloadable content available on the Website, such as articles, white papers, playbooks, brochures and technical documentation.

4.2 In addition to the rights in Section 3.1, you may distribute print and electronic copies of downloadable content within your own organisation or group of companies, provided copies are not edited and retain (a) the Netos name, (b) all disclaimers, copyright notices and other legal notices, and (c) any author credits.

4.3 Hosted third-party documentation on the Website (such as NetBox documentation) remains subject to its own licence terms.

5. Acceptable use

5.1 You must not:

(a) use the Website in any way that causes, or may cause, damage to the Website or impairment of its performance, availability, accessibility, integrity or security;

(b) use the Website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(d) probe, scan or test the vulnerability of the Website without our permission, other than in accordance with Section 6;

(e) circumvent any authentication or security system or process on or relating to the Website;

(f) use the Website to copy, store, host, transmit, send, use, publish or distribute any malicious software, including spyware, viruses, Trojan horses, worms, keystroke loggers or rootkits;

(g) impose an unreasonably large load on the Website’s resources, including bandwidth, storage and processing capacity;

(h) decrypt or decipher any communications sent by or to the Website without our permission;

(i) conduct any systematic or automated data collection on or in relation to the Website, including scraping, data mining, data extraction and data harvesting, or use the Website or its content to train machine learning or artificial intelligence models, without our express written consent;

(j) access or interact with the Website using any robot, spider or other automated means, except for search engine indexing in accordance with our robots.txt file;

(k) use the Website except through its public interfaces;

(l) use data collected from the Website for any direct marketing activity, or to contact individuals, companies or other persons or entities; or

(m) do anything that interferes with the normal use of the Website.

5.2 You must ensure that all information you supply to us through the Website is true, accurate, current, complete and not misleading.

6. Reporting security vulnerabilities

6.1 We welcome reports of security vulnerabilities from the security community. If you believe you have found a vulnerability in the Website or the Platform, please report it to us through our contact form, marked “Security”, or as described in our Trust Center, with enough detail for us to reproduce the issue.

6.2 When researching and reporting a vulnerability, you must:

(a) make a good-faith effort to avoid privacy violations, data destruction and interruption or degradation of our services;

(b) not access, modify or retain data that does not belong to you, beyond the minimum needed to demonstrate the issue;

(d) give us a reasonable period to investigate and fix the issue before disclosing it publicly; and

(e) comply with applicable law.

6.3 We will acknowledge valid reports, keep you informed of progress where practical, and will not pursue legal action against researchers who act in good faith and in accordance with this Section 6.

7. Accounts

7.1 Where we provide you with an account, user ID or password to access any part of the Website or the Platform, you must keep your credentials confidential, must not allow any other person to use your account, and must not use another person’s account.

7.2 You must notify us immediately through our contact form if you become aware of any unauthorised use of your account or any disclosure of your credentials.

7.3 Your user ID must not be misleading and must not be used to impersonate any person.

7.4 You are responsible for activity arising from any failure to keep your credentials confidential.

7.5 We may suspend or disable access to any account where we reasonably believe it is being used in breach of these Terms or poses a security risk. Platform accounts are otherwise managed in accordance with the applicable Customer Agreement.

8. Testimonials

8.1 This Section 8 applies to testimonials about Netos that you send to us, whether through the Website, by email or otherwise.

8.2 Testimonials must comply with the content rules in Section 10.

8.3 You grant us a non-exclusive, worldwide, royalty-free licence to:

(a) edit your testimonial, provided the editing does not materially change its meaning;

(b) publish your testimonial on the Website and in other print and electronic media; and

(c) publish, with your testimonial, the name and logo of your organisation and the name and job title of the person giving it.

8.4 You may ask us to stop using your testimonial at any time by contacting us. We will remove it from the Website within a reasonable period and will not use it in new materials, but we are not required to recall materials already distributed.

9. Your content

9.1 “Your content” means material (including text, images, files and other works) that you submit to us through the Website, such as through contact forms or other submissions. It does not include data processed through the Platform, which is governed by the Customer Agreement.

9.2 You grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, store, adapt and publish your content as necessary to respond to you, operate the Website and provide the services you request. Where your content is submitted for publication on the Website, this licence also covers publication and distribution in any media.

9.3 We may delete, unpublish or edit any of your content if we reasonably believe it breaches these Terms.

10. Content rules

10.1 You warrant and represent that your content will comply with these Terms.

10.2 Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person, in any jurisdiction and under any applicable law.

10.3 Your content, and our use of it in accordance with these Terms, must not:

(a) be defamatory or maliciously false;

(b) be obscene, indecent, pornographic or sexually explicit;

(c) infringe any copyright, moral right, database right, trademark, design right, right in passing off or other intellectual property right;

(d) infringe any right of confidence, right of privacy or right under data protection law;

(e) constitute negligent advice or contain a negligent statement;

(f) incite, instruct or promote criminal activity;

(g) be in contempt of court or in breach of a court order;

(h) breach laws on discrimination or hatred, or be threatening, abusive, harassing or hateful;

(i) breach any contractual obligation owed to any person;

(j) be untrue, false, inaccurate or misleading;

(k) contain malicious code; or

(l) constitute spam.

11. Reporting abuse

If you learn of unlawful material or activity on the Website, or material or activity that breaches these Terms, please tell us through our contact form.

12. Limited warranties

12.1 The Website and its content are provided for general information. We do not warrant or represent:

(a) the completeness or accuracy of the information published on the Website;

(b) that the material on the Website is up to date;

(d) that the Website or any service on it will remain available.

12.2 Articles, research, playbooks and other content on the Website do not constitute professional, financial, legal or technical advice for your specific circumstances.

12.3 We may discontinue or change any Website services, or stop publishing the Website, at any time without notice. Except as expressly provided in these Terms, you will not be entitled to compensation if we do so.

12.4 To the maximum extent permitted by applicable law, and subject to Section 13.1, we exclude all representations and warranties relating to the subject matter of these Terms, the Website and its use. Any warranties relating to the Platform are set out exclusively in the Customer Agreement.

13. Limitations and exclusions of liability

13.1 Nothing in these Terms will:

(a) limit or exclude liability for death or personal injury resulting from negligence;

(b) limit or exclude liability for fraud or fraudulent misrepresentation;

(d) exclude any liability that may not be excluded under applicable law.

13.2 The limitations and exclusions of liability in this Section 13 and elsewhere in these Terms are subject to Section 13.1 and govern all liabilities arising under or relating to these Terms, whether in contract, in tort (including negligence) or for breach of statutory duty.

13.3 To the extent the Website and its information and services are provided free of charge, we will not be liable for any loss or damage of any nature.

13.4 We will not be liable for any losses arising from events beyond our reasonable control.

13.5 We will not be liable for any business losses, including loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

13.6 We will not be liable for any loss or corruption of data, databases or software arising from your use of the Website. Our obligations regarding data processed through the Platform are set out in the Customer Agreement.

13.7 We will not be liable for any special, indirect or consequential loss or damage.

13.8 You agree not to bring any claim personally against our officers or employees in respect of losses you suffer in connection with the Website or these Terms. This does not limit or exclude the liability of Netos itself for their acts and omissions.

14. Breaches of these Terms

14.1 Without prejudice to our other rights, if you breach these Terms, or we reasonably suspect that you have, we may:

(a) send you one or more formal warnings;

(b) temporarily suspend your access to the Website;

(d) block computers or networks using your IP address from accessing the Website;

(e) contact your internet service provider and ask them to block your access;

(f) commence legal action against you; and/or

(g) suspend or delete any account you hold on the Website.

14.2 Where we suspend, prohibit or block your access, you must not take any action to circumvent it, including creating or using a different account.

15. Third-party websites

15.1 The Website contains links to websites owned and operated by third parties. These links are not recommendations.

15.2 We have no control over third-party websites or their content and, subject to Section 13.1, we accept no responsibility for them or for any loss or damage arising from your use of them.

16. Changes to these Terms

16.1 We may revise these Terms from time to time. The revised Terms will apply from the date they are published on the Website, as shown by the “Last updated” date.

16.2 Please check this page regularly. Your continued use of the Website after revised Terms are published constitutes your acceptance of them.

17. Assignment

17.1 We may assign, transfer, sub-contract or otherwise deal with our rights and obligations under these Terms.

17.2 You may not assign, transfer, sub-contract or otherwise deal with your rights or obligations under these Terms without our prior written consent.

18. Severability

18.1 If any provision of these Terms is found by a court or other competent authority to be unlawful or unenforceable, the other provisions will continue in effect.

18.2 If any unlawful or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be treated as deleted and the rest of the provision will continue in effect.

19. Third-party rights

19.1 These Terms are for our benefit and yours, and are not intended to benefit or be enforceable by any third party.

19.2 The exercise of the parties’ rights under these Terms is not subject to the consent of any third party.

20. Entire agreement

Subject to Sections 1.3 and 13.1, these Terms, together with our Privacy Policy, constitute the entire agreement between you and us in relation to your use of the Website and supersede all previous agreements in relation to that use.

21. Law and jurisdiction

21.1 These Terms are governed by and construed in accordance with the laws of England and Wales.

21.2 Any disputes relating to these Terms are subject to the exclusive jurisdiction of the courts of England and Wales.

22. Our details

22.1 The Website is owned and operated by Netos Networks, Inc. and Netos Networks Ltd., trading as Netos.

22.2 Netos Networks Ltd. is registered in England and Wales under company number 13189793. Its registered office is at 7 Bell Yard, London, WC2A 2JR, United Kingdom, and its trading address is Dixcart House, Addlestone Road, Weybridge, Surrey, KT15 2LE, United Kingdom. Its VAT number is GB 371081319.

22.3 Netos Networks, Inc. is a Delaware corporation with its address at 1111B South Governors Avenue, Suite 29912, Dover, DE 19904, United States.

22.4 You can contact us through our contact form. Security and compliance information is available in our Trust Center.